Shipping and returns

This policy applies to original artworks ordered directly through alinaorzh.com.

Ordering and payment

Orders are placed through the order form on an artwork page. Payment is made in EUR by invoice. The invoice contains the artwork price, the delivery charge, payment instructions and an estimated delivery timeframe. The artwork is dispatched after the invoice has been paid.

Delivery

Worldwide delivery is available except to Russia and Belarus. Delivery is charged separately at the carrier's cost according to the destination, artwork dimensions and required packaging. The exact delivery charge is stated on the invoice before payment; no additional handling fee is added.

Any import duty, tax or customs charge imposed by the destination country is the buyer's responsibility unless applicable law requires otherwise. Tracking information is provided when available.

14-day returns

Returns are accepted for both defective and non-defective artworks. You may notify us that you wish to return an artwork within 14 days after delivery. Contact alina.orzh@gmail.com before sending it back so that return instructions can be provided.

• Only artworks returned in their original, unused condition and protective packaging are accepted.
• The buyer arranges and pays for insured return delivery.
• No restocking fee is charged.
• Exchanges are not available.
• A refund is issued after the returned artwork has been received and inspected.
• Original delivery costs are refunded where required by applicable consumer law.

Damage in transit

If an artwork arrives damaged, contact us promptly with photographs of the artwork and packaging. Keep all packaging while the delivery claim is reviewed.

Last updated: 24 August 2026